Astrid Diamonds

Shipping Policy

At Astrid Diamonds, we are committed to ensuring a smooth and efficient shipping experience for all our customers. We provide worldwide shipping, allowing you to receive our exquisite jewelry no matter where you are.

Estimated delivery times are displayed at checkout and may vary depending on your location and shipping method selected.
Once your order has been dispatched, you will receive a confirmation email containing tracking details to monitor the status of your shipment.
Our shipping partners are carefully selected to ensure timely and secure delivery. However, external factors such as weather conditions, customs procedures, and courier delays may impact delivery times.
In the unlikely event of a shipping issue, such as delays, loss, or damage in transit, we encourage customers to reach out to our support team immediately. We will work closely with the shipping provider to resolve the issue as efficiently as possible.

Returns Policy

At Astrid Diamonds, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

Returns must be initiated within [X] days of delivery. Any requests made after this period may not be eligible for a return.
The product must be unused, unworn, and in its original packaging, including any certificates, tags, and accessories.
Custom-made, engraved, or personalized items are non-refundable unless they arrive damaged or defective. Due to the bespoke nature of these items, we are unable to resell them, making returns not possible.
To initiate a return, please contact our customer service team at [email address] with your order details. We will provide you with further instructions on how to proceed with your return request.
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect item being shipped or a defect upon arrival.

Refund Process

Once your returned item is received and inspected, we will process your refund as follows:

Approved refunds will be issued to the original payment method within [X] business days.
Refunds will be processed for the product value only; original shipping fees are non-refundable unless the return is due to an error on our part.
If your refund is delayed, please allow additional time for your bank or payment provider to process the transaction.
If your return does not meet our policy conditions, we may return the item to you at your expense without issuing a refund.

Exchanges

We understand that sometimes a different item may better suit your needs. To facilitate exchanges, we offer the following policy:

Exchanges are subject to stock availability. If the desired item is out of stock, we may offer store credit or an alternative item of equal value.
To request an exchange, please contact us before returning the original item so we can confirm availability and provide instructions.
Items sent for exchange must be returned in their original, unused condition with all packaging, tags, and certificates included.
Customers may be responsible for any price difference if the new item costs more than the original.
Exchanges will be processed once the returned item has been received and inspected.

Contact for Returns

If you need assistance with a return or exchange, our customer service team is happy to help. Please reach out to us at [email address] with your order number and a brief description of the issue. Our team will provide detailed guidance on how to proceed with your request.

For any further queries regarding shipping, returns, or refunds, feel free to contact our support team at [email address] or [phone number]. We are committed to ensuring a seamless shopping experience for our customers.

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Delivery & Returns