General Terms
- Astrid Diamonds reserves the right to modify, update, or change these terms at any time. Continued use of our services after changes are made constitutes acceptance of the updated terms.
- All products, designs, and content on our website are the property of Astrid Diamonds and are protected by copyright and intellectual property laws.
- We reserve the right to refuse service to any individual or entity at our sole discretion.
Orders and Payments
- All orders placed through our website are subject to availability and acceptance by Astrid Diamonds.
- Prices are displayed in the currency selected at checkout and are subject to change without notice.
- Payment must be completed at the time of purchase through our accepted payment methods.
- In the event of a pricing or technical error, we reserve the right to cancel or modify orders.
Product Information & Custom Orders
- While we strive to provide accurate descriptions and images, slight variations in color, size, and appearance may occur due to screen differences and handcrafted designs.
- Custom-made and engraved jewelry orders are final and non-refundable, except in cases of defects or errors on our part.
Shipping & Delivery
- We offer worldwide shipping, and estimated delivery times are displayed at checkout.
- Shipping times may vary due to external factors such as customs delays or courier issues.
- Astrid Gold is not responsible for delays caused by third-party shipping carriers.
- Once an order is shipped, customers will receive tracking information via email.
Returns & Refunds
- Returns are accepted within [X] days of delivery, provided the item is in its original condition, unused, and with all packaging intact.
- Customers must contact our support team to initiate a return or exchange.
- Refunds will be processed within [X] business days after the returned item has been inspected.
- Custom or personalized jewelry is non-returnable unless defective.
Warranty & Repairs
- Astrid Diamonds guarantees the quality of our products. If an item is found to be defective upon arrival, we will offer repair, replacement, or refund as appropriate.
- Normal wear and tear, accidental damage, and misuse are not covered under warranty.
- Repair services may be available at an additional cost for damages not covered under warranty.
Privacy & Data Protection
- We respect your privacy and handle your personal data in accordance with our Privacy Policy.
- Personal information collected during purchases will only be used for order processing, customer support, and marketing communications (if opted in)
Governing Law & Dispute Resolution
- These terms and conditions are governed by the laws of [Jurisdiction/Country].
- Any disputes arising from these terms shall be resolved through arbitration or legal proceedings in [Jurisdiction].
